
<html>
<head>
<title>Formulario para Atención al Cliente</title>
<style type="text/css">
<link rel="stylesheet" href="http://www.deremate-inc.com/arweb/css/styledr.css" type="text/css">
<!--
.nombreformulario{
	font:bold 12px arial,Verdana;
	color: #009;
	padding:0;
	margin-left:20px;
	}
select {
	border: 1px solid #7F9DB9;
	font-family:Arial, Helvetica, sans-serif;
  font-size:11px;
	color:#666;
	width:210px;
	}
	
.text_area{
	border: 1px solid #7F9DB9;
	font-family:Arial, Helvetica, sans-serif;
	color:#666;
	font-size:11px;
	font-weight:bold;
	}
	
textarea{
width:541px;
}
.box_blue{
border: 1px solid #000099;
width:720px;
}
.box_gray{
	background-color:#f0f0f0;
	border: 1px solid #ccc;
	color:#f0f0f0;
	font-size:11px;
	font-weight:bold;
	font-family:Arial, Helvetica, sans-serif;
	}
.line{
border-top: 1px dashed #999;
width:680px;
}
-->
</style>
<script src="/js/ajaxV2.js"></script>
</head>

<script language="javascript" src="/images/common/js/27/nav.js">
</script>


<body>
<script language="javascript">
function VerAyuda(xiError)
{

  if (document.Form1.selTitulo.selectedIndex < 0)
  {
    alert("Por favor, seleccione un título para su consulta.");
    return false;
  }
  else
  {
    if (document.Form1.selTema.selectedIndex < 0)
    {
    alert("Por favor, seleccione un tema para su consulta.");
    return false;
    }
    else
    {
			if (document.Form1.selSubTema.selectedIndex < 0 && document.Form1.selSubTema.options.length != 0){
			alert("Por favor, seleccione un sub tema para su consulta.");
			return false;
			}else{
			
					if (xiError == 0){
					loguearConsulta();
					}
	        
					document.getElementById('ayuda').style.display = 'block';
					document.getElementById('btnAceptar1').disabled = true;
					return false;
			}
    }
  }
}

//ajax para la insercion del logueo
function loguearConsulta(){
   var iSTema;
   
   
   iSTema = -1;
   

	var sTitulo = escape(document.Form1.selTitulo[document.Form1.selTitulo.selectedIndex].text);
    var sURL = 'sacLog.asp?iIDLogueo=0&xiTitulo=0&xsTitulo=' + sTitulo + '&xiTema=0&xsTema=' + escape(document.Form1.selTema[document.Form1.selTema.selectedIndex].text) + '&xiSubTema=' + iSTema + '&xsSubTema=' + '&EmailUsu='+ document.Form1.sEmailUsu.value + '&IDU=00';
   var oParam = null;
   var oXml = new HTMLHttpRequest(cargarLogueoConsulta,oParam);
   oXml.loadXML(sURL); 
}
function cargarLogueoConsulta(sResult, oParam)
{
var oNodos = sResult.getElementsByTagName("IDLogueo");
document.Form1.iIDLogueo.value = oNodos[0].getAttribute("value");
} 
function VerComentarios()
{

  var comentarios = 'Para poder darte una mejor atención te pedimos que ingreses los siguientes datos en tu consulta:' + '<BR>';
  var modif = 0;
  
   //Determina los datos a solicitarle al usuario de acuerdo al tipo de consulta que se encuentra realizando
  

  if (modif != 1) 
  {
  document.getElementById('introcomentario').innerHTML = "";
  }
  
  document.getElementById('intro').style.display = 'block';
  document.getElementById('comentarios').style.display = 'block';
  //document.getElementById('contadorComentarios').style.display = 'block';
 var sDisplay;
 if (navigator.appName != "Microsoft Internet Explorer"){	
	sDisplay = "table-row";
 }
 else{
	sDisplay = "block";
	}
  
    document.getElementById('eMail').style.display = 'block';
	document.getElementById('eMailLine').style.display = 'block';
	document.getElementById('eMailLine2').style.display = 'block';
  
  document.getElementById('botones').style.display = 'block';
  
  LoguearConsultaNoUtil(0);
  return false;
}
//ajax para el boton NO (para poder hacer el update de si fue util no la ayuda para loguear)
function donothing() {return;}

function LoguearConsultaNoUtil(xiUtil)
{
   var sURL = 'sacLog.asp?iIDLogueo=' + document.Form1.iIDLogueo.value + '&iUtil=' + xiUtil + '&EmailUsu='+ document.Form1.sEmailUsu.value + '&IDU=00';
   var oParam = null;
   var oXml = new HTMLHttpRequest(donothing,oParam);
   oXml.loadXML(sURL);   
}
function LoguearConsultaUtil(xiUtil)
{
   var sURL = 'sacLog.asp?iIDLogueo=' + document.Form1.iIDLogueo.value + '&iUtil=' + xiUtil + '&EmailUsu='+ document.Form1.sEmailUsu.value + '&IDU=00';
   var oParam = null;
   var oXml = new HTMLHttpRequest(submitForm,oParam);
   oXml.loadXML(sURL);
}
function submitForm()
{
  document.Form1.action = '/form/contactanos3.asp';
  document.Form1.submit();

}
function FinFormulario(xiUtil)
{
  if (xiUtil == 1)
    LoguearConsultaUtil(xiUtil);
  else
    submitForm();
	
}

function FinFormularioOK()
{
var error = 0;

  
  
  if (document.Form1.txtComentario.value.length == 0)
  {
   alert("Por favor ingresá un mensaje antes de enviar tu consulta.");
   document.Form1.txtComentario.focus();
   error = 1;
   return false;
  }
  if (document.getElementById('eMail').style.display == "block")
  {
	if (document.Form1.sEmailUsu.value.length == 0)
	{
	  alert("Ingresa tu email.");
	  document.Form1.sEmailUsu.focus();
	  error = 1;
	  return false;
	}
    var oRegExp = /[a-z_0-9\-]+(\.[a-z_0-9\-]+)*@[a-z_0-9\-]+(\.[a-z_0-9\-]+)*\.([a-z]{2}|[a-z]{3}|[a-z]{4})$/i;
    if (!(oRegExp.test(document.Form1.sEmailUsu.value))){
		 alert("Formato de Email Erroneo");
		 document.Form1.sEmailUsu.focus();
		 error = 1;
		 return false;
    }
    if (document.Form1.sEmailUsu.value.indexOf(' ') >= 0){  //sin espacios
		 alert("Formato de Email Erroneo");
		 document.Form1.sEmailUsu.focus();
		 error = 1;
		 return false;
    }
    var unaVez = document.Form1.sEmailUsu.value.indexOf('@');
    if (unaVez >= 0){
			var dosVeces = document.Form1.sEmailUsu.value.substr(unaVez+1);
			if (dosVeces.indexOf('@') >= 0){  //un solo arroba
				 alert("Formato de Email Erroneo");
				 document.Form1.sEmailUsu.focus();
				 error = 1;
				 return false;
			}
			if (dosVeces.indexOf('.') <= 0){  //un punto despues del arroba
				 alert("Formato de Email Erroneo");
				 document.Form1.sEmailUsu.focus();
				 error = 1;
				 return false;
			}
    }else{
		 alert("Formato de Email Erroneo");
		 document.Form1.sEmailUsu.focus();
		 error = 1;
		 return false;
    }
    if (document.Form1.sEmailUsu.value.indexOf('..') >= 0){
		 alert("Formato de Email Erroneo");
		 document.Form1.sEmailUsu.focus();
		 error = 1;
		 return false;
    }
		    
  }
  if (document.Form1.archivoAd.value != ''){
		 extension = document.Form1.archivoAd.value;
		 extension = extension.toLowerCase();
		 extension = extension.substr(extension.lastIndexOf('.')+1);
		 if ((extension != 'bmp') && (extension != 'gif') && (extension != 'jpg') && (extension != 'jpeg') && (extension != 'tif') && (extension != 'tiff')){
			 alert("Formato de Archivo de Imagen Erroneo");
			 error = 1;
			 return false;
		 }
  }
  
  if (error != 1) //no hay errores, cargo hidden con valores finales y hago el submit
  {
    document.Form1.action = '/form/contactanos2.asp';
    document.Form1.txtNombreTitulo.value = document.Form1.selTitulo[document.Form1.selTitulo.selectedIndex].text;
    document.Form1.txtNombreTema.value = document.Form1.selTema[document.Form1.selTema.selectedIndex].text;
    if (0 != 0){ //si hay subtema disponible
    document.Form1.txtNombreSubTema.value = document.Form1.selSubTema[document.Form1.selSubTema.selectedIndex].text;
    }
	document.Form1.submit();
  }
}

function TraerTemas(iTituloSel) {
	document.Form1.titulosel.value = iTituloSel;
    document.Form1.temasel.value = '';  
    document.Form1.subtemasel.value = '';
    document.Form1.subtema.value = 0;
    document.Form1.tema.value = 0;
    document.Form1.action = '/form/contactanos.asp';
    document.Form1.submit();
}

function TraerSubTemas(iTemaSel) {

    document.Form1.txtNombreTitulo.value = document.Form1.selTitulo[document.Form1.selTitulo.selectedIndex].text;
    document.Form1.txtNombreTema.value = document.Form1.selTema[document.Form1.selTema.selectedIndex].text;
    document.Form1.temasel.value = iTemaSel;
    document.Form1.subtemasel.value = '';
    document.Form1.subtema.value = 0;
    document.Form1.action = '/form/contactanos.asp';
    document.Form1.submit();
}

function TraerResultado(iSubTemaSel) {

    document.Form1.txtNombreTitulo.value = document.Form1.selTitulo[document.Form1.selTitulo.selectedIndex].text;
    document.Form1.txtNombreTema.value = document.Form1.selTema[document.Form1.selTema.selectedIndex].text;
    document.Form1.txtNombreSubTema.value = document.Form1.selSubTema[document.Form1.selSubTema.selectedIndex].text;

    document.Form1.subtemasel.value = iSubTemaSel;
    document.Form1.action = '/form/contactanos.asp';
    document.Form1.submit();
}

//funcion js para la limitación de caracteres a ingresar
var ns6=document.getElementById&&!document.all
function restrictinput(maxlength,e,placeholder){
if (window.event&&event.srcElement.value.length>=maxlength)
return false
else if (e.target&&e.target==eval(placeholder)&&e.target.value.length>=maxlength){
var pressedkey=/[a-zA-Z0-9\.\,\/]/ //detect alphanumeric keys
if (pressedkey.test(String.fromCharCode(e.which)))
e.stopPropagation()
}

}
function countlimit(maxlength,e,placeholder){
var theform=eval(placeholder)
var lengthleft=maxlength-theform.value.length
var placeholderobj=document.all? document.all[placeholder] : document.getElementById(placeholder)
  if (window.event||e.target&&e.target==eval(placeholder)){
  if (lengthleft<0)
  theform.value=theform.value.substring(0,maxlength)
  placeholderobj.innerHTML=lengthleft
  }
}

function displaylimit(theform,thelimit){
var limit_text='(Restan: <b><span id="'+theform.toString()+'">'+thelimit+'</span></b> caracteres)'
if (document.all||ns6)
document.write(limit_text)
  if (document.all){
  eval(theform).onkeypress=function(){ return restrictinput(thelimit,event,theform)}
  eval(theform).onkeyup=function(){ countlimit(thelimit,event,theform)}
  } else if (ns6){
  document.body.addEventListener('keypress', function(event) { restrictinput(thelimit,event,theform) }, true); 
  document.body.addEventListener('keyup', function(event) { countlimit(thelimit,event,theform) }, true); 
  } 
}

</script>
<form id="Form1" name="Form1" method="post" encType="multipart/form-data">
<input type="hidden" name="camino" value="">
<input type="hidden" name="titulo" value="0">
<input type="hidden" name="tema" value="0">
<input type="hidden" name="subtema" value="0">
<input type="hidden" name="titulosel" value="">
<input type="hidden" name="temasel" value="">
<input type="hidden" name="subtemasel" value="">
<input type="hidden" name="txtNombreTitulo" value="">
<input type="hidden" name="txtNombreTema" value="">
<input type="hidden" name="txtNombreSubTema" value="">
<input type="hidden" name="txtMensaje" value="">
<input type="hidden" name="iIDLogueo" value="">
<input type="hidden" name="bLogueo" value="">
<input type="hidden" name="bImagen" id="bImagen" value="0">
<input type="hidden" name="iUtil" id="iUtil" value="">
<input type="hidden" name="iEnviado" id="iEnviado" value="0">


<table align="center" border="0" cellpadding="0" cellspacing="0" width="1009">
  <tr>
    <td align="center" valign="top"><table width="720" border="0" cellspacing="0" cellpadding="0">
      <tr>
        <td>&nbsp;</td>
      </tr>
      <tr>
   <td align="left" valign="bottom" class="nbbt"><a href="/index.html">deRemate</a> / <a href="/gen/ayuda/index.html">Ayuda</a> / Formulario de Contacto</td>   
      </tr>
      <tr>
        <td>&nbsp;</td>
      </tr>
      <tr>
        <td>
          <table width="720" border="0" cellspacing="0" cellpadding="0" class="box_blue">
            <tr>
              <td align="left" valign="bottom">&nbsp;</td>
            </tr>
            <tr>
              <td style="font:bold 12px arial, Verdana;	color: #009; padding:0; margin-left:40px;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Formulario de contacto:</td>
            </tr>
            <tr>
              <td align="left" valign="bottom">&nbsp;</td>
            </tr>
            <tr>
              <td>
                <table width="718" border="0" align="center" cellpadding="0" cellspacing="0">
                  <tr>
                    <td align="left" valign="top" class="nbt">&nbsp;</td>
                    <td colspan="5" align="left" valign="top" class="nbt">Selecciona el tema sobre el cual quieres realizar tu consulta.</td>
                    <td align="left" valign="top" class="nbt">&nbsp;</td>
                  </tr>
                  <tr>
                    <td align="left" valign="top" class="nbt">&nbsp;</td>
                    <td colspan="5" align="left" valign="top" class="line">&nbsp;</td>
                    <td align="left" valign="top" class="nbt">&nbsp;</td>
                  </tr>
                  <tr>
                    <td width="20" align="left" valign="top" class="nbt">&nbsp;</td>
                    <td width="211" align="left" valign="top" class="nbt">Título:</td>
                    <td width="24">&nbsp;</td>
                    <td width="210" align="left" valign="top" class="nbt">Tema:</td>
                    <td width="24">&nbsp;</td>
                    <td width="210" align="left" valign="top" class="nbt">Sub tema:</td>
                    <td width="20" align="left" valign="top" class="nbt">&nbsp;</td>
                  </tr>
                  <tr>
                    <td align="left" valign="top" width="20">&nbsp;</td>
                    <td align="left" valign="top" width="211">
                    <select name="selTitulo" id="selTitulo" size="8" onChange="javascript:TraerTemas(this.value);">
					
                        <option value="1">Registración</option>
                      
                        <option value="2">Datos Personales y Contraseña</option>
                      
                        <option value="3">Buscador</option>
                      
                        <option value="4">Calificaciones</option>
                      
                        <option value="5">Vendiendo</option>
                      
                        <option value="6">Comprando</option>
                      
                        <option value="7">Mi cuenta</option>
                      
                        <option value="8">DePagos</option>
                      
                        <option value="9">Servicios</option>
                      
                        <option value="10">Seguridad</option>
                      
                        <option value="11">Sugerencias</option>
                      
                        <option value="13">Envíos DHL</option>
                      
                        <option value="14">Programa de Afiliados</option>
                      
                    </select></td>
                    <td width="24">&nbsp;</td>
                    <td align="left" valign="top" width="250">
                    <select name="selTema" id="selTema" size="8" style="width: 230px" onChange="javascript:TraerSubTemas(this.value);">
                    
                    </select></td>
                    <td width="24">&nbsp;</td>
                    <td align="right" valign="top" width="210">
                    <select name="selSubTema" id="selSubTema" size="8" onChange="javascript:TraerResultado(this.value);">
                    
                    </select></td>
                    <td align="right" valign="top" width="20">&nbsp;</td>
                  </tr>
                </table>
              </td>
            </tr>
            <tr>
              <td>&nbsp;</td>
            </tr>
            <tr>
              <td>
                <table width="680" border="0" align="center" cellpadding="0" cellspacing="0" class="box_gray">
                  <tr>
                    <td colspan="3" align="right" valign="bottom" width="2" height="5"></td>
                  </tr>
                  <tr>
                   <td width="329" align="right" valign="bottom"><input id="btnAceptar1" name="btnAceptar1" id="btnAceptar1" src="/images/27/siac/btn_aceptar.gif" type="image" onClick="javascript:return VerAyuda(0);"></td>
                   <td width="20"></td>
                      <td width="329" align="left" valign="bottom"><input id="btnCancelarSuperior" name="btnCancelarSuperior" src="/images/27/siac/btn_cancelar.gif" type="image" onClick="javascript:FinFormulario(0);"></td>
                  </tr>
                  <tr>
                  <td colspan="3" align="right" valign="bottom" width="2" height="5"></td>
                  </tr>
                </table>
              </td>
            </tr>
            <tr>
              <td>&nbsp;</td>
            </tr>
            <tr align="center" style="display:none" id="ayuda" name="ayuda">
              <td align="left">
                <table width="680" border="0" align="center" cellpadding="0" cellspacing="0">
                  <tr>
                    <td class="nbbt">Ayuda:&nbsp;<img src="/images/27/siac/icon-help-sm.gif" width="16" height="16"></td>
                    </tr>
                  <tr>
                    <td class="line">&nbsp;</td>
                  </tr>
                  <tr>
                    <td><table width="680" border="0" cellspacing="0" cellpadding="0">
                      <tr>
                        <td class="nt">
						              
                        </td>
                      </tr>
                    </table></td>   
                    </tr>
                  <tr>
                    <td>&nbsp;</td>
                  </tr>
                  <tr>
                    <td class="line">&nbsp;</td>
                    </tr>
                  <tr>
                    <td>
                      <table width="680" border="0" cellspacing="0" cellpadding="0">
                        <tr>
                          <td width="137" class="nbt">¿Esta ayuda respondió a tu consulta?</td>
                          <td class="box_gray"><table width="300" border="0" align="left" cellpadding="0" cellspacing="0"></td>
					              <tr>
					                <td colspan="3" align="right" valign="bottom" width="2" height="5"></td>
					              </tr>
					              <tr>
					  	            <td width="182" align="right" valign="bottom"><input id="btnSiMedio" name="btnSiMedio" src="/images/27/siac/btn_si.gif" type="image" onClick="javascript:FinFormulario(1);return false;"></td>
                          <td width="20" height="2" border="0"></td>

                          <td width="84" align="left" valign="bottom"><input id="btnNoMedio" name="btnNoMedio" src="/images/27/siac/btn_no.gif" type="image" onClick="return VerComentarios();"></td>

                        </tr>
    			  		        <tr>
                          <td colspan="3" align="right" valign="bottom" width="2" height="5"></td>
					              </tr>
                      </table>
                    </td>
                  </tr>
                </table>
              </td>
            </tr>
            <tr>
             <td>&nbsp;</td>
            </tr>
            <tr>
              <td bgcolor="#FF9900"><img src="/images/27/siac/s.gif" width="2" height="1"></td>
            </tr>
        </td>
      </tr>
      <tr>
        <td>&nbsp;</td>
      </tr>
      
      <tr style="display:none" id="login" name="login">
        <td>
          <table width="680" border="0" align="center" cellpadding="0" cellspacing="0">
            <tr>
              
              <td width="137" align="left" valign="top">ID de Usuario</td>
              
              <td align="left" valign="top">
              
              <td width="150" align="left" valign="top"><input name="txtUser" type="text" class="text_area"></td>
              
              <td width="100" align="left" valign="top" class="nt">Contraseña</td>
              
              <td width="150" align="left" valign="top"><input name="txtPass" type="password" class="text_area"></td>
              <td width="143" align="center" valign="middle"><a href="/form/lostPassword.asp">¿Olvidaste tu contraseña?</a></td>
            </tr>
          </table><br>
        </td>
      </tr>
      
			<tr>
				<td>
					
					<table width="690" border="0" align="center" cellpadding="0" cellspacing="0">
						<tr style="display:none" id="eMail" name="eMail">
							<td width="135" align="left" valign="top"><b>Ingresa tu e-mail:</b><br></td>
							<td  align="left" valign="top"><input id="sEmailUsu" name="sEmailUsu" type="text" class="text_area" size="60" ></td>
						</tr>
						<tr> 
							<td>&nbsp;</td>
						</tr>
					</table>
					<table width="690" border="0" align="center" cellpadding="0" cellspacing="0">
						
						<tr style="display:none" id="eMailLine" name="eMailLine">
							<td align="left" valign="top" width="165">&nbsp;</td>
							<td align="left" valign="top" class="line">&nbsp;</td>
						</tr>
						<tr style="display:none" id="intro" name="intro" align="right">
							<td align="left" valign="top">&nbsp;</td>
							<td align="left" valign="top" class="nbt">
							<div id="introcomentario" name="introcomentario"></div>
							</td>
						</tr>
						<tr>
							<td height="9"></td>
						</tr>
						<tr style="display:none" id="comentarios" name="comentarios">
							<td align="left" valign="top" width="135"><b>Mensaje:</b><br><samp class="st">Redacta aquí la consulta<br> que deseas enviar</samp></td>
							<td align="left" valign="top" width="%"><textarea name="txtComentario" cols="105" rows="5" class="text_area"></textarea><br>
							<samp class="sbt">Máximo: 800 caracteres 
							<script>
							 displaylimit("document.Form1.txtComentario",800)
							</script>  </samp>
							</td>    
						</tr>  
						<tr> 
							<td>&nbsp;</td>
						</tr>
						<tr style="display:none" id="eMailLine2" name="eMailLine2">
							<td align="left" valign="top" width="165">&nbsp;</td>
							<td align="left" valign="top" class="line">&nbsp;</td>
						</tr>
					</table>

					<table width="690" border="0" align="center" cellpadding="0" cellspacing="0">
						<tr style="display:none" id="CuadroArchivoAd" name="CuadroArchivoAd" align="center">
							<td valign="top" align="left">
								<b>&nbsp;Adjuntar imagen:&nbsp;</b>
							</td>
							<td valign="top" align="left">
								<input name="archivoAd" type="file" id="archivoAd" class="text_area" size="60" onchange="javascript:document.getElementById('bImagen').value=2">
							</td>
						</tr>
						<tr style="display:none" id="CuadroArchivoAdLeyenda" name="CuadroArchivoAdLeyenda" align="center">
							<td></td>
							<td valign="top" align="left"><span class="st">Puedes adjuntar una imagen si lo deseas. Haz click en el botón<br> 'Browse/Examinar' y selecciona la imagen que deseas incluir. <br>Puedes incluir formatos BMP, GIF, JPG/JPEG o TIF con peso máximo de hasta 1 MB.</span></td>
						</tr>

						<tr>
							<td>&nbsp;</td>
						</tr>
					</table>
				</td>
			</tr>

        <tr style="display:none" id="botones" name="botones" align="center">
            <td>
              <table width="680" border="0" align="center" cellpadding="0" cellspacing="0" class="box_gray">
                <tr>
                  <td colspan="3" align="right" valign="bottom" width="2" height="5"></td>
                </tr>
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